Privacy Policy
Master Mechanic St Catharines respects the privacy of drivers, vehicle owners, and website visitors who contact the business for car repair, vehicle maintenance, and tire-related services. This policy explains what information may be collected when you browse this website, call the shop, send an email, or submit an inquiry through the contact form. The business contact details shown on this site are the main point of contact for privacy questions, including requests related to your personal information.
The information collected may include your name, email address, phone number, the subject of your inquiry, the contents of your message, and any vehicle-related information you choose to provide, such as the make, model, mileage, symptoms, appointment preference, or repair history that helps the shop understand your request. Basic technical data may also be collected automatically when you visit the site, such as browser type, device type, pages viewed, referral source, and approximate usage timing. If cookies or similar technologies are used for basic website performance, they are intended to support site function, security, and visitor understanding rather than intrusive profiling.
Your information is used to respond to inquiries, schedule or discuss service, review the nature of a repair or maintenance concern, provide customer support, improve communication quality, protect the website from misuse, and maintain administrative records connected to service delivery. Information may also be used to confirm consent, track follow-up status, and retain a record of business communications where reasonably necessary. Contact form submissions are not intended for emergencies; if you have a time-sensitive safety issue, you should call directly instead of relying on online messaging.
Master Mechanic St Catharines does not sell your personal information. Information may be shared only where reasonably necessary for normal business operation, such as website hosting, email handling, technical maintenance, legal compliance, fraud prevention, or service administration. If outside service providers are used, they should only receive the information needed to perform their limited function and are expected to handle it appropriately. Information may also be disclosed when required by law, court order, lawful investigation, or where disclosure is reasonably necessary to protect rights, safety, property, or the operation of the business.
Personal information is retained only as long as necessary for the purpose for which it was collected, to manage customer communications, or to meet operational, legal, accounting, or dispute-resolution requirements. Contact form submissions and related inquiry records should not be kept for more than 24 months unless a longer retention period is required because they are directly connected to an active customer matter, legal obligation, or unresolved dispute. Reasonable steps are taken to protect personal information through administrative, technical, and organizational safeguards appropriate to a small service business website, although no online system can be guaranteed perfectly secure.
You may request access to the personal information the business holds about you, ask for correction of inaccurate details, or request deletion where retention is no longer justified, subject to lawful exceptions. If you are located in the European Economic Area or are otherwise entitled to similar protections, you may also have rights associated with the General Data Protection Regulation, including rights to object to certain processing, request restriction, or seek data portability where applicable. Identity verification may be required before completing a privacy request. The website is not intentionally directed to children, and visitors should avoid sending unnecessary sensitive information through public or unsecured channels.
This policy may be updated from time to time to reflect website changes, legal developments, or operational adjustments. The revised version becomes effective when posted on this page. Questions about privacy, data use, or data retention can be directed to Master Mechanic St Catharines at 252 St. Paul St. W, St. Catharines, ON L2S 2E7, by phone at +1 289-362-3003, or by email at [email protected].